How we built a turquoise company: continued
Company Information System As I already wrote, the planning of loading specialists and working with clients occurs automatically and is immediately displayed in the information system. By analogy with the…

Continue reading →

Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

Continue reading →

“Caution, an illiterate accountant!”, Or How to save a company from an unqualified specialist
In September, two companies belonging to the same owner took for accounting services. One in the general mode, the second in the simplified tax system “Revenues minus expenses”. I don’t…

Continue reading →

resources leaks

4 principles of business automation: how not to make a mistake

The topic of business automation is one of the hottest in recent times. Many experts talk about the capabilities of various tools and how they can improve your company’s performance. However, automation can also cost your business dearly if you set up your processes incorrectly. In this article I will tell you what principles we were guided by and how we managed to ensure that the efficiency of Vilgud car services is two times higher than that of competitors. Continue reading

The wolf from Wall Street spreads the infection, or Why you should not trust "patented professionals"
If you, like me, watched a series about Dr. House, you should remember how passionately he diagnosed lupus with everyone: a disease in which the immune system takes its own…

...

“They will be pulled ashore and stunned with a stick”, or How to conclude a contract on your terms
One day, during a training on negotiations, a woman came up to me and asked: “We make cakes. Recently concluded a contract with the network. They stayed at a discount…

...

“Influencing or manipulating?”: How to build relationships with subordinates in a developing company
The task of management in any business is to achieve goals in conditions of limited resources. The manager does not always understand this, often he justifies himself or others by…

...

Sinful loans or slow death: 6 steps to not kill your business
Very often I come across the opinion of businessmen about the fact that business without loans is impossible. Most of this is proved by those who are fed up with…

...