How to manage expenses
Voice shopping: what business needs to know to be trendy
Voice shopping and related devices (mainly smart speakers) have quickly become popular since Amazon first launched its Echo smartphone in 2014, topping Amazon's bestseller list on Christmas Day. According to…

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How not to fall under tax suspicion: dangerous schemes and mistakes of entrepreneurs
It is important to note that schemes differ from errors in the awareness of the commission, and therefore the consequences. Let's start with the mistakes that managers face due to…

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Strategic communications, or the Event does not end with a DJ set
It so happens that the manager goes from theory to practical actions, and there is also the other side, when the specialist intuitively and practically, through trial and error, opens…

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recognize customers

Robots or living people? How customer service will change in the next decade

Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed so utopian not so long ago is today a reality. Smartphones, social networks, Wi-Fi. For a couple of clicks on the phone, we call a taxi, choose a place to live in another city, order food at home, communicate with friends from anywhere in the world. Everything moves in a spiral of continuous development. Technologies, geopolitics, economic conditions, business formats are changing. Continue reading →

Posted in customer experience, customers expect, development of customer service, personalization, recognize customers
4 principles of business automation: how not to make a mistake
The topic of business automation is one of the hottest in recent times. Many experts talk about the capabilities of various tools and how they can improve your company's performance.…

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Work on bugs: how can a business get a good product by working with contractors
Inspections of the security service, analysis of contracts and amendments to lawyers suddenly make a ruthless bureaucratic machine out of the procurement department. The initial application undergoes a lot of…

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Sinful loans or slow death: 6 steps to not kill your business
Very often I come across the opinion of businessmen about the fact that business without loans is impossible. Most of this is proved by those who are fed up with…

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For what violations can the head of the company be held criminally liable?
Any type of entrepreneurial activity is associated with certain risks. In particular, many risks are associated with the threat of criminal liability incurred by the head of the company. What…

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