How to manage expenses
Abuse patterns: how employees manipulate their rights - case studies
Natalya Pakhomova, a lawyer for Pervaya Liniya, warns employers of potential abuse by employees of their rights in the field of labor relations in order to obtain benefits As practice…

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The wolf from Wall Street spreads the infection, or Why you should not trust "patented professionals"
If you, like me, watched a series about Dr. House, you should remember how passionately he diagnosed lupus with everyone: a disease in which the immune system takes its own…

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5 rules on how to help the customer during construction in order to receive contracts in the future
It is no secret that many of the directors of small construction companies that conclude a contract for construction and installation works (performers of all kinds or only some narrow-profile…

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recognize customers

Robots or living people? How customer service will change in the next decade

Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed so utopian not so long ago is today a reality. Smartphones, social networks, Wi-Fi. For a couple of clicks on the phone, we call a taxi, choose a place to live in another city, order food at home, communicate with friends from anywhere in the world. Everything moves in a spiral of continuous development. Technologies, geopolitics, economic conditions, business formats are changing. Continue reading →

Posted in customer experience, customers expect, development of customer service, personalization, recognize customers
For what violations can the head of the company be held criminally liable?
Any type of entrepreneurial activity is associated with certain risks. In particular, many risks are associated with the threat of criminal liability incurred by the head of the company. What…

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Abuse patterns: how employees manipulate their rights - case studies
Natalya Pakhomova, a lawyer for Pervaya Liniya, warns employers of potential abuse by employees of their rights in the field of labor relations in order to obtain benefits As practice…

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How to avoid a cash gap due to winning the tender: a brief case
At the end of July, our company won a tender for the supply of products for one federal research and production center. Under the terms of the contract, an advance…

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Sinful loans or slow death: 6 steps to not kill your business
Very often I come across the opinion of businessmen about the fact that business without loans is impossible. Most of this is proved by those who are fed up with…

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