Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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What do LLC fear when they work with IP
To save money, companies are looking for contractors to do some work. Often these works are carried out by an individual entrepreneur without employees, that is, a specialist who was…

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"The risk of charging VAT", or What you need to know when buying software
What are the licenses? Let's start with a simple one. The publisher of commercial software does not want everyone to use its product for free and is trying in every…

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negotiations

“They will be pulled ashore and stunned with a stick”, or How to conclude a contract on your terms

One day, during a training on negotiations, a woman came up to me and asked: “We make cakes. Recently concluded a contract with the network. They stayed at a discount of 44% with a minimum of 46%. I’m thinking: did we win the negotiations or lose? ”

This is a common question. People are often sure that a deal is a victory in negotiations. In fact, victory is your terms of the deal. Continue reading

Do not rush to pay a fine to Rostekhnadzor!
Organizations operating hazardous production facilities (HEP), such as drilling rigs, aerial platforms and so on, are required to carry out production control over compliance with industrial safety requirements at the…

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Outsourcing: all the pros and cons
So, you have an urgent need to reduce the number of tasks for employees, but at the same time work smoothly and even save. All this can be done if…

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Management in the student construction team, or Freedom as a conscious need
It was in the last century. Next summer, a student construction team (MTR) was created at the institute, and our hero was appointed commander. This movement originated in the mid-1950s…

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Three main business trends of 2018: automation, innovation, quality
To develop your business, both here and abroad, you should offer customers a competitive product, which, in turn, cannot be produced without well-established processes for which process management is responsible.…

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