“The tail steers a dog”, or Three stories of real business
Svetlana Emelyanova, managing partner of STEP Consulting, shares three stories from business practice that describe the resistance of the company's employees to useful changes and innovations, and explains how to…

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Voice shopping: what business needs to know to be trendy
Voice shopping and related devices (mainly smart speakers) have quickly become popular since Amazon first launched its Echo smartphone in 2014, topping Amazon's bestseller list on Christmas Day. According to…

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“They will be pulled ashore and stunned with a stick”, or How to conclude a contract on your terms
One day, during a training on negotiations, a woman came up to me and asked: “We make cakes. Recently concluded a contract with the network. They stayed at a discount…

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What do LLC fear when they work with IP

To save money, companies are looking for contractors to do some work. Often these works are carried out by an individual entrepreneur without employees, that is, a specialist who was self-employed or a freelancer, and then registered an individual entrepreneur.

Cooperation between IP and LLC can take place without any excesses, if both parties are satisfied with each other. No authorities will interfere in their relations until one of the parties violates any legal requirements. Continue reading

Three main business trends of 2018: automation, innovation, quality

To develop your business, both here and abroad, you should offer customers a competitive product, which, in turn, cannot be produced without well-established processes for which process management is responsible.

In order to become successful in real conditions, a business must pay attention to three things that relate to business processes: Continue reading

4 principles of business automation: how not to make a mistake

The topic of business automation is one of the hottest in recent times. Many experts talk about the capabilities of various tools and how they can improve your company’s performance. However, automation can also cost your business dearly if you set up your processes incorrectly. In this article I will tell you what principles we were guided by and how we managed to ensure that the efficiency of Vilgud car services is two times higher than that of competitors. Continue reading

20 technology and brand promotion trends in 2019
Marketing is a dynamic, changeable and unstable industry in which it is not enough to grab onto one thing and constantly adhere to it - there will always be something…

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Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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What fraudulent schemes of employees may affect the head of the company
Legislative fraud is the theft of another's property or the acquisition of a right to it through fraud or breach of trust, which can be committed using an official position.…

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Moskvich won 9 million rubles thanks to a prophetic dream
The 39-year-old resident of Moscow, Ilya Matveev, saw two lucky numbers in a dream: 8 and 33. They helped him become the winner of the “5 out of 36” lotto.…

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