Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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“The tail steers a dog”, or Three stories of real business
Svetlana Emelyanova, managing partner of STEP Consulting, shares three stories from business practice that describe the resistance of the company's employees to useful changes and innovations, and explains how to…

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Abuse patterns: how employees manipulate their rights - case studies
Natalya Pakhomova, a lawyer for Pervaya Liniya, warns employers of potential abuse by employees of their rights in the field of labor relations in order to obtain benefits As practice…

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indicated in the agreement

The wolf from Wall Street spreads the infection, or Why you should not trust “patented professionals”

If you, like me, watched a series about Dr. House, you should remember how passionately he diagnosed lupus with everyone: a disease in which the immune system takes its own organism for a foreign one and begins to fight it.

I always had a lot of fun when, once again it turned out that this was not lupus, but a commonplace cold. And also because where House has an anomaly and rarity, in business – one part of the body, due to some mistakes, kills the other – this is routine and routine. Continue reading

What to consider in the agreement with the counterparty in order not to incur losses

Entrepreneurship is always associated with risks, which can occur both from factors independent of a person and from human factors. The latter include intentional non-performance of the contract, fraud, inclusion in the contract of items that infringe on the interests of the other party, and so on. Continue reading

“Black List” of taxpayers: criteria and reasons for getting
Recently, some specialized and not-so-media outlets have reported that our Federal Tax Service has a black list of taxpayers. And then, as often happens in such cases, there was a…

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For what violations can the head of the company be held criminally liable?
Any type of entrepreneurial activity is associated with certain risks. In particular, many risks are associated with the threat of criminal liability incurred by the head of the company. What…

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“Happiness struck the head”, or What if you succeed and now the company is in crisis?
Last week, in the first part of this conversation, I said that a hangover and insanity are practically no different. Outwardly, they are very similar. It may even seem that…

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Outsourcing: all the pros and cons
So, you have an urgent need to reduce the number of tasks for employees, but at the same time work smoothly and even save. All this can be done if…

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