Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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“Letters of happiness” from IFTS: what you need to be prepared for
In modern realities, calling an interrogation to the tax authority is a common practice. The regulatory authorities attach more and more importance to conducting interrogations of individuals. In addition to…

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What is an overdraft for a business and when is it needed?
Overdraft is a revolving credit line that a bank can provide to a company or individual entrepreneur to cover a temporary and short-term cash gap. This is actually a business…

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branch of power

“Happiness struck the head”, or What if you succeed and now the company is in crisis?

Last week, in the first part of this conversation, I said that a hangover and insanity are practically no different. Outwardly, they are very similar. It may even seem that insanity is a protracted hangover. But this is not entirely correct, there is still a difference: insanity, no matter how strange it may sound, the process is controlled. It is not normal from the point of view of reality, but inside the company, slowly plunging into madness, everything looks very harmonious. The company controls the direction of movement. Continue reading

What is a system in business?

The system in business provides order, correct and quick execution of work. It is no secret that business is, first and foremost, people. So, to build a system, you need to manage people who perform tasks, and make sure that they do the work sequentially and give a stable result. But man is not a machine. How can one systematize its activities? Continue reading

Valuable resource: how to protect the customer base from rat employees

Unfortunately, the practice of moving the base is quite common. Entrepreneurs are faced with such a problem all the time, and this has led to the following stereotypes being strengthened in the minds of business:
The customer base is not such a valuable resource, it can be re-assembled. Why is this not so: any owner who counts money in his business knows that it is much cheaper to sell something to an existing client than to attract a new one and sell it to him already; Continue reading

How we built a turquoise company: continued
Company Information System As I already wrote, the planning of loading specialists and working with clients occurs automatically and is immediately displayed in the information system. By analogy with the…

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Three main business trends of 2018: automation, innovation, quality
To develop your business, both here and abroad, you should offer customers a competitive product, which, in turn, cannot be produced without well-established processes for which process management is responsible.…

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Business Trends, or How to Get the Most Out of Business Benefits from Innovation
We cannot conduct business at the same speed with which our ancestors conducted them. The business world has changed. Twenty years ago it was completely different, the speed of the…

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How to include employees in the work after the New Year holidays: 9 receptions
Maria Turcan, co-founder of the “I’m the Head” online school for beginner leaders, shares nine tips on how to get employees on track after a long weekend The first working…

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