Three main business trends of 2018: automation, innovation, quality
To develop your business, both here and abroad, you should offer customers a competitive product, which, in turn, cannot be produced without well-established processes for which process management is responsible.…

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“The tail steers a dog”, or Three stories of real business
Svetlana Emelyanova, managing partner of STEP Consulting, shares three stories from business practice that describe the resistance of the company's employees to useful changes and innovations, and explains how to…

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From hopelessness to "vomiting", or How to assess the level of service impeccability
The sphere of hospitality and leisure, an elite restaurant business and traditional catering is a market that, apparently, has always been, is and will be. At the same time, some…

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nastya

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“Happiness struck the head”, or What if you succeed and now the company is in crisis?

Last week, in the first part of this conversation, I said that a hangover and insanity are practically no different. Outwardly, they are very similar. It may even seem that insanity is a protracted hangover. But this is not entirely correct, there is still a difference: insanity, no matter how strange it may sound, the process is controlled. It is not normal from the point of view of reality, but inside the company, slowly plunging into madness, everything looks very harmonious. The company controls the direction of movement. Continue reading

Moskvich won 9 million rubles thanks to a prophetic dream

The 39-year-old resident of Moscow, Ilya Matveev, saw two lucky numbers in a dream: 8 and 33. They helped him become the winner of the “5 out of 36” lotto. The winning amount amounted to 9.2 million rubles.

At the same time, the lucky one can be praised for the systematic approach: for a year he had been buying lottery tickets, inscribed in them the numbers seen in a dream, and added to them the dates of birth of relatives. Continue reading

How to manage expenses that are not budgeted

Unforeseen expenses need to be foreseen. Behind this seemingly absurd phrase lies an unfortunate truth: expenses not provided for by the budget are inevitable for any company. Force majeure, unexpected investment opportunities, price increases, forced contractor changes are the reality of any business. It is impossible to build business processes so that costs never arise; which means that you need to learn to live with them. Continue reading

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“Black List” of taxpayers: criteria and reasons for getting
Recently, some specialized and not-so-media outlets have reported that our Federal Tax Service has a black list of taxpayers. And then, as often happens in such cases, there was a…

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How to avoid a cash gap due to winning the tender: a brief case
At the end of July, our company won a tender for the supply of products for one federal research and production center. Under the terms of the contract, an advance…

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What to consider in the agreement with the counterparty in order not to incur losses
Entrepreneurship is always associated with risks, which can occur both from factors independent of a person and from human factors. The latter include intentional non-performance of the contract, fraud, inclusion…

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What is a system in business?
The system in business provides order, correct and quick execution of work. It is no secret that business is, first and foremost, people. So, to build a system, you need…

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