Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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How to hire an accountant if you do not understand anything in accounting
I clearly remember my first leader. In the early 2000s, right after the institute, I got a job as the chief (and only) accountant in a small furniture company. From…

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Abuse patterns: how employees manipulate their rights - case studies
Natalya Pakhomova, a lawyer for Pervaya Liniya, warns employers of potential abuse by employees of their rights in the field of labor relations in order to obtain benefits As practice…

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protect

Valuable resource: how to protect the customer base from rat employees

Unfortunately, the practice of moving the base is quite common. Entrepreneurs are faced with such a problem all the time, and this has led to the following stereotypes being strengthened in the minds of business:
The customer base is not such a valuable resource, it can be re-assembled. Why is this not so: any owner who counts money in his business knows that it is much cheaper to sell something to an existing client than to attract a new one and sell it to him already; Continue reading

How to hire an accountant if you do not understand anything in accounting
I clearly remember my first leader. In the early 2000s, right after the institute, I got a job as the chief (and only) accountant in a small furniture company. From…

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Management in the student construction team, or Freedom as a conscious need
It was in the last century. Next summer, a student construction team (MTR) was created at the institute, and our hero was appointed commander. This movement originated in the mid-1950s…

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“The tail steers a dog”, or Three stories of real business
Svetlana Emelyanova, managing partner of STEP Consulting, shares three stories from business practice that describe the resistance of the company's employees to useful changes and innovations, and explains how to…

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What fraudulent schemes of employees may affect the head of the company
Legislative fraud is the theft of another's property or the acquisition of a right to it through fraud or breach of trust, which can be committed using an official position.…

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