Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

Continue reading →

“Influencing or manipulating?”: How to build relationships with subordinates in a developing company
The task of management in any business is to achieve goals in conditions of limited resources. The manager does not always understand this, often he justifies himself or others by…

Continue reading →

“They will be pulled ashore and stunned with a stick”, or How to conclude a contract on your terms
One day, during a training on negotiations, a woman came up to me and asked: “We make cakes. Recently concluded a contract with the network. They stayed at a discount…

Continue reading →

personnel

What fraudulent schemes of employees may affect the head of the company

Legislative fraud is the theft of another’s property or the acquisition of a right to it through fraud or breach of trust, which can be committed using an official position.

The criminal liability for fraud lies with the one who committed it. If an employee of the company turns out to be a fraudster, then it will be he who is responsible. Continue reading

How to include employees in the work after the New Year holidays: 9 receptions
Maria Turcan, co-founder of the “I’m the Head” online school for beginner leaders, shares nine tips on how to get employees on track after a long weekend The first working…

...

How to hire an accountant if you do not understand anything in accounting
I clearly remember my first leader. In the early 2000s, right after the institute, I got a job as the chief (and only) accountant in a small furniture company. From…

...

4 principles of business automation: how not to make a mistake
The topic of business automation is one of the hottest in recent times. Many experts talk about the capabilities of various tools and how they can improve your company's performance.…

...

What is a system in business?
The system in business provides order, correct and quick execution of work. It is no secret that business is, first and foremost, people. So, to build a system, you need…

...