Voice shopping: what business needs to know to be trendy
Voice shopping and related devices (mainly smart speakers) have quickly become popular since Amazon first launched its Echo smartphone in 2014, topping Amazon's bestseller list on Christmas Day. According to…

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Three main business trends of 2018: automation, innovation, quality
To develop your business, both here and abroad, you should offer customers a competitive product, which, in turn, cannot be produced without well-established processes for which process management is responsible.…

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Outsourcing: all the pros and cons
So, you have an urgent need to reduce the number of tasks for employees, but at the same time work smoothly and even save. All this can be done if…

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logical

“They will be pulled ashore and stunned with a stick”, or How to conclude a contract on your terms

One day, during a training on negotiations, a woman came up to me and asked: “We make cakes. Recently concluded a contract with the network. They stayed at a discount of 44% with a minimum of 46%. I’m thinking: did we win the negotiations or lose? ”

This is a common question. People are often sure that a deal is a victory in negotiations. In fact, victory is your terms of the deal. Continue reading

Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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Abuse patterns: how employees manipulate their rights - case studies
Natalya Pakhomova, a lawyer for Pervaya Liniya, warns employers of potential abuse by employees of their rights in the field of labor relations in order to obtain benefits As practice…

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Moskvich won 9 million rubles thanks to a prophetic dream
The 39-year-old resident of Moscow, Ilya Matveev, saw two lucky numbers in a dream: 8 and 33. They helped him become the winner of the “5 out of 36” lotto.…

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What to consider in the agreement with the counterparty in order not to incur losses
Entrepreneurship is always associated with risks, which can occur both from factors independent of a person and from human factors. The latter include intentional non-performance of the contract, fraud, inclusion…

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