Three main business trends of 2018: automation, innovation, quality
To develop your business, both here and abroad, you should offer customers a competitive product, which, in turn, cannot be produced without well-established processes for which process management is responsible.…

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“Influencing or manipulating?”: How to build relationships with subordinates in a developing company
The task of management in any business is to achieve goals in conditions of limited resources. The manager does not always understand this, often he justifies himself or others by…

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Work on bugs: how can a business get a good product by working with contractors
Inspections of the security service, analysis of contracts and amendments to lawyers suddenly make a ruthless bureaucratic machine out of the procurement department. The initial application undergoes a lot of…

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incompetent

“The tail steers a dog”, or Three stories of real business

Svetlana Emelyanova, managing partner of STEP Consulting, shares three stories from business practice that describe the resistance of the company’s employees to useful changes and innovations, and explains how to resist this to the business owner
Case 1:

The owner of the manufacturing company conceived organizational changes. They were needed in order to prepare the company to capture a significant market share. Continue reading

Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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Strategic communications, or the Event does not end with a DJ set
It so happens that the manager goes from theory to practical actions, and there is also the other side, when the specialist intuitively and practically, through trial and error, opens…

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“Gold is for fools,” or Why business is not a sport, and the winner does not get everything
Within the framework of these columns, we talked a lot about how the companies are structured and their weaknesses. They talked a lot and in detail about how to diagnose…

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What to do if the business is stalled?
This very short article proposes the first and main step, which makes sense to take if the business is “stalled” - not growing. What to do if the business is…

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