4 principles of business automation: how not to make a mistake
The topic of business automation is one of the hottest in recent times. Many experts talk about the capabilities of various tools and how they can improve your company's performance.…

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Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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“Influencing or manipulating?”: How to build relationships with subordinates in a developing company
The task of management in any business is to achieve goals in conditions of limited resources. The manager does not always understand this, often he justifies himself or others by…

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guests

From hopelessness to “vomiting”, or How to assess the level of service impeccability

The sphere of hospitality and leisure, an elite restaurant business and traditional catering is a market that, apparently, has always been, is and will be. At the same time, some enterprises are super successful, while others barely make ends meet – and as a result are sold for nothing. Continue reading

How to include employees in the work after the New Year holidays: 9 receptions
Maria Turcan, co-founder of the “I’m the Head” online school for beginner leaders, shares nine tips on how to get employees on track after a long weekend The first working…

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Pension reform: everything an employer needs to know
First and foremost: so far nothing has changed significantly. The increase in the retirement age will be gradual: each year the retirement age will increase by one year. Moreover, in…

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For what violations can the head of the company be held criminally liable?
Any type of entrepreneurial activity is associated with certain risks. In particular, many risks are associated with the threat of criminal liability incurred by the head of the company. What…

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How we built a turquoise company: continued
Company Information System As I already wrote, the planning of loading specialists and working with clients occurs automatically and is immediately displayed in the information system. By analogy with the…

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