Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

Continue reading →

What do LLC fear when they work with IP
To save money, companies are looking for contractors to do some work. Often these works are carried out by an individual entrepreneur without employees, that is, a specialist who was…

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dismissed

Pension reform: everything an employer needs to know

First and foremost: so far nothing has changed significantly. The increase in the retirement age will be gradual: each year the retirement age will increase by one year. Moreover, in 2019 and 2020, for those future pensioners who have reached the so-called “old” retirement age (60 years for men and 55 years for women), the increase will not be a year, but 6 months. Full-fledged changes, when the retirement age eventually grows by 5 years, will affect women born in 1968 and younger and men born in 1963 and younger. Continue reading

"The risk of charging VAT", or What you need to know when buying software
What are the licenses? Let's start with a simple one. The publisher of commercial software does not want everyone to use its product for free and is trying in every…

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“They will be pulled ashore and stunned with a stick”, or How to conclude a contract on your terms
One day, during a training on negotiations, a woman came up to me and asked: “We make cakes. Recently concluded a contract with the network. They stayed at a discount…

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“Caution, an illiterate accountant!”, Or How to save a company from an unqualified specialist
In September, two companies belonging to the same owner took for accounting services. One in the general mode, the second in the simplified tax system “Revenues minus expenses”. I don’t…

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Three main business trends of 2018: automation, innovation, quality
To develop your business, both here and abroad, you should offer customers a competitive product, which, in turn, cannot be produced without well-established processes for which process management is responsible.…

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