Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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Work on bugs: how can a business get a good product by working with contractors
Inspections of the security service, analysis of contracts and amendments to lawyers suddenly make a ruthless bureaucratic machine out of the procurement department. The initial application undergoes a lot of…

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Pension reform: everything an employer needs to know
First and foremost: so far nothing has changed significantly. The increase in the retirement age will be gradual: each year the retirement age will increase by one year. Moreover, in…

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commanders

Management in the student construction team, or Freedom as a conscious need

It was in the last century. Next summer, a student construction team (MTR) was created at the institute, and our hero was appointed commander.

This movement originated in the mid-1950s and seems to have stalled in the early 1990s, when it became clear that the country no longer needed to build anything, and if necessary, funds could be mastered without students. Continue reading

“They will be pulled ashore and stunned with a stick”, or How to conclude a contract on your terms
One day, during a training on negotiations, a woman came up to me and asked: “We make cakes. Recently concluded a contract with the network. They stayed at a discount…

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"The risk of charging VAT", or What you need to know when buying software
What are the licenses? Let's start with a simple one. The publisher of commercial software does not want everyone to use its product for free and is trying in every…

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“Gold is for fools,” or Why business is not a sport, and the winner does not get everything
Within the framework of these columns, we talked a lot about how the companies are structured and their weaknesses. They talked a lot and in detail about how to diagnose…

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Voice shopping: what business needs to know to be trendy
Voice shopping and related devices (mainly smart speakers) have quickly become popular since Amazon first launched its Echo smartphone in 2014, topping Amazon's bestseller list on Christmas Day. According to…

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