How to include employees in the work after the New Year holidays: 9 receptions
Maria Turcan, co-founder of the “I’m the Head” online school for beginner leaders, shares nine tips on how to get employees on track after a long weekend The first working…

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“The tail steers a dog”, or Three stories of real business
Svetlana Emelyanova, managing partner of STEP Consulting, shares three stories from business practice that describe the resistance of the company's employees to useful changes and innovations, and explains how to…

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"The risk of charging VAT", or What you need to know when buying software
What are the licenses? Let's start with a simple one. The publisher of commercial software does not want everyone to use its product for free and is trying in every…

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affairs

Sinful loans or slow death: 6 steps to not kill your business

Very often I come across the opinion of businessmen about the fact that business without loans is impossible.

Most of this is proved by those who are fed up with loans, but are trying to take more. Let’s look at loans that are taken for operational activities, and step by step see what to do in this situation. Most often, loans are taken to pay suppliers and, as it were, to “improve the business.” But business recovery is not in new loans, but in reorganization. We will analyze the situation and take a step-by-step action plan so that “sinful loans do not kill your business”. Continue reading

From hopelessness to "vomiting", or How to assess the level of service impeccability
The sphere of hospitality and leisure, an elite restaurant business and traditional catering is a market that, apparently, has always been, is and will be. At the same time, some…

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“Letters of happiness” from IFTS: what you need to be prepared for
In modern realities, calling an interrogation to the tax authority is a common practice. The regulatory authorities attach more and more importance to conducting interrogations of individuals. In addition to…

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Robots or living people? How customer service will change in the next decade
Our life, the world around us, is changing at an incredible speed. Over the past 10 years, humanity has made a quantum leap in the development of technology. What seemed…

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What is a system in business?
The system in business provides order, correct and quick execution of work. It is no secret that business is, first and foremost, people. So, to build a system, you need…

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